Terms & Conditions
1. Handmade Nature
- All Diyagar products are hand-painted, and slight variations in color, design, or texture are normal.
- No two pieces are identical; minor imperfections are part of the handmade charm.
2. Orders & Payments
- Orders are processed only after full payment or the agreed advance is received.
- Prices may vary based on design complexity, customization, and product size.
- Delivery charges are not included unless clearly stated.
3. Custom Orders
- Customized items (names, dates, verses, color preferences, special designs) are non-refundable and non-exchangeable.
- Once the design is approved via message, no further changes can be made.
4. Processing Time
- Each product is individually hand-painted; therefore processing times may vary.
- Urgent orders may incur an additional fee.
5. Shipping & Delivery
- Delivery timelines depend on third-party courier services; Diyagar is not responsible for delays caused by couriers.
- Shipping is at the customer’s risk if no unboxing video is provided.
- Please inspect your package upon delivery.
6. Damage Policy
- Exchanges are offered only for damaged or incorrect items, reported within 48 hours of delivery with photo/video proof.
- An unboxing video is highly recommended to support any claim.
- Diyagar reserves the right to accept or decline claims after review.
7. No Refund Policy
- Diyagar does not offer refunds.
- Exchanges are only allowed in the specific cases mentioned in the Return Policy.
8. Returns & Exchanges
- No returns are accepted.
- Exchanges are only available for eligible cases (wrong item or damaged item).
- Customer is responsible for return and replacement shipping charges.
9. Intellectual Property
- All designs, artworks, calligraphy, and product photography are the intellectual property of Diyagar.
- Reproduction, copying, or reselling any Diyagar designs without permission is strictly prohibited.
10. Event Purchases (Markets / Exhibitions)
- Purchases made at physical stalls, markets, or exhibitions are final sale.
- No returns or exchanges unless a defect was identified and communicated at the time of purchase.
11. Order Cancellation
- Orders may be cancelled within 2 hours of placement.
- Custom orders cannot be cancelled once work has begun.
12. Acceptance of Terms
- By placing an order with Diyagar, customers agree to all Terms & Conditions listed above.
