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Frequently Asked Questions (FAQs)
Are Diyagar products handmade?
Yes! Every piece is hand-painted with love and care. Because of this, slight variations in color, texture, or pattern are completely normal and add to the uniqueness of each product.
Do you take custom orders?
Yes, we offer custom calligraphy, colors, names, dates, and themed artworks depending on availability. For custom designs, we share a concept before starting, but once approved, changes cannot be made.
What is the delivery time?
Our standard processing time is 5–10 days depending on design complexity and order volume. Custom orders or seasonal rush may take slightly longer. Urgent orders may be accepted with an additional fee.
Do you ship all over Pakistan?
Yes, we ship nationwide. Delivery time depends on the courier service in your area.
How can I place an order?
What payment methods do you accept?
What is your return or exchange policy?
Since every piece is handmade, we do not accept returns. Exchanges are only offered for damaged or incorrect items, reported within 48 hours with photo/video proof. Customized items cannot be exchanged.
Are products exactly the same as shown in pictures?
We try our best to match the original design; however, slight variations are normal due to the handmade nature. No two pieces are ever identical—and that’s what makes them special!
Do you offer gift packaging?
Yes! Premium gifting options are available for glass lanterns, vases, and pottery. Let us know while placing the order.
Can I get a bulk order for events or corporate gifting?
What should I do if my product arrives damaged?
Do you restock designs?
Many items are one-of-a-kind and may not be restocked. However, you can request a similar style or ask for something inspired by a previous piece.
Are your lanterns functional?
Yes! All Diyagar lanterns are functional and can be used with candles or lights (depending on the design).
Do you offer care instructions?
Can I cancel my order?
Orders can only be cancelled within 2 hours of placing them. Custom orders cannot be cancelled once work has begun.
